Friday, October 20, 2017
Now Serving San Antonio & Fort Worth

Frequently Asked Questions

Do you clip all breeds?

Yes, we do, we can clip your dog any way you want as long as he/she is not matted. Just let us know how you would like your dog to be groomed at the time you make your appointment. This allows us to schedule ample time for your dog's appointment depending on your needs.

Do you do sanitary clipping?

Yes, if we are going to give your dog a trim we will clip that area, but please let us know if you would like anything special done or if your dog is sensitive in certain areas.

Do you have special shampoos for delicate skin or skin problems?

Yes, we can use a delicate skin shampoo with oatmeal among others depending on your dog's skin.

Do you use tranquilizers for hyper dogs?

NO, we never use any type of tranquilizers; we may use a muzzle if your dog is not happy about the grooming. Although even with a muzzle, if he/she becomes aggressive, we reserve the right to decide if we will continue with the grooming process or not.

Do you groom all breeds?

We groom all breeds.

Do you take credit cards?

Yes, we take credit cards, cash or a personal check.

Do you express anal glands?

We do ONLY upon request. There is an additional charge.

Do you have profesional Groomers on Staff?

You can take comfort knowing that your pet will be groomed by a Profesional Groomer. Our groomers take pride in grooming your pet to your specifications. 

What is Fluff Drying?

Fluff drying blows out your pet's excess coat and dead skin giving your pets groom a longer lasting finish.  

What kind of products do you use?

Top of the line products, we use the best, because that is what your pet deserves.  The products Happy Hound uses have been carefully selected.  We have an array of products that are designed by pet care specialists for the professional groomer.  From color-enhancing, to oatmeal and delicate skin shampoos, we have what your pet needs.

What is a Hydro-therapeutic massage?

Hydro-therapeutic massage provides soothing relief for healthy animals as well as dogs with hip dysphasia, and aches and pains caused by poor circulation and arthritis. This stimulating bath not only massages but removes loose hair and dead skin, leaving a healthy, strong, lustrous coat.

Why can't you give me a specific time that you will come by?

We will book your appointment and give you a 1 hour window. While we would love to give you an exact time, we will never jeopardize the safety or well-being of a pet by hastening a groom. Nor will we put our pet stylist at risk by rushing to the next appointment. Please know we will do our best to maintain our schedule but if we are running behind or ahead of schedule, you will receive a courtesy call from Happy Hound.

How often should I groom my pet?

We recommend a grooming appointment every 4-6 weeks. The grooming needed by each pet depends on the type of breed, type of coat and the level of activity of your pet.

Can I set up an automatic appointment each month?
Yes, we recommend that you set up a recurring appointment and we will remind you the day before each upcoming appointment.

Can I add on any extra services at the time of the appointment?
Absolutely! Just let your pet stylist know and she will gladly add on any extras.

** IMPORTANT APPOINTMENT INFORMATION **

Once we have given you a day and time we will contact you ONE day prior to your appointment.
If we are NOT able to reach you to confirm your time for the appointment the day before your scheduled visit YOUR APPOINTMENT WILL BE RE-SCHEDULED.
PLEASE call us back to confirm or if you prefer you may email us. If you email you MUST receive OUR confirmation acknolwedging your visit. If we don't email you back please contact us again.
We do not want your best friend to miss out on their "tail Wagging" experience"!

Mobile Dog Grooming Guidelines

Mobile Grooming Guidelines

We appreciate the opportunity to groom your best friend however we do ask our clients to read and follow our grooming guidelines in order to have the best experience possible.

  • We reserved an exclusive time for your appointment, therefore at least 24 hours are required for any cancelations. Any late cancelations or "nobody in the house" at the time of your appointment will incurr a $25 fee. This fee is to cover lost time for our groomers among other expenses.

  • Appointment times are approximated. We ask for 1 hour window for the time scheduled to allow for any traffic situations or complications.

  • The prices are based on a good condition and mentioned size of dog. Severe matted dogs or inaccurate information will have an additional charge.

  • Removing a heavily matted coat includes risks of nicks, cuts or abrasions. Heavy matting can trap moisture near the pets skin allowing mold, fungus, or bacteria to grow, causing skin irritations. The after effects of mat removal can include itchiness, skin redness, self- inflicted irritations or abrasions.

  • We are not responsible for these and any pre-existing health conditions that may occur to the animal during or after the grooming process.

Dog Grooming Recommendations

We recommend the following as best grooming practices to keep your best friend happy;

  • Brush your dog at least every couple of days no matter what the length of the coat. It helps to prevent matting, removing dead hair and help in shedding their seasonal coat. This will keep your dog's coat healthy and in good condition.

  • Keeping your dog's feet trimmed up neat is important, not only because it looks nice, but because it will help reduce the amount of tar, stickers, rocks, etc. that will get caught in their feet, all of which can be uncomfortable for your dog.

  • Regular nail clipping is recommended. Dogs nails grow curvy and can become very uncomfortable for your dog to walk. Keeping nails short will prevent torn nails which can be very painful. This can also prevent scratching of your floors.

  • Clean your dog's ears regularly, this will not only feel good, but is a good way to help prevent ear infections. If you notice an unusual smell or you see discharge coming from your dog's ears, bring it to your veterinarian's attention. The outside surface of the ear it is a good place to find ticks and or fleas.

  • Maintaining your dog's teeth clean is very important as they can suffer from many of the same dental problems as humans such as gum disease, cavities, tartar buildup, etc. Bacteria from gum disease can also cause other health problems. Regular teeth cleaning will eliminate the stress of having your dog anesthetized for cleaning procedures and will save you vet expenses.

  • Anal gland expression is an important aspect of dog grooming. Because they enable the animals to mark their territory, the glands can spontaneously empty, especially under times of stress, and create a very unpleasant change in the odor of the dog. Anal gland expression can be performed to maintain the dog's hygiene and to eliminate discomfort. Discomfort is evidenced by the dog scooting on the ground, licking or biting at the anus, sitting uncomfortably, having difficulty sitting or standing, or chasing its tail.

  • As the weather gets warmer, and you are out enjoying the spring and summer, make sure you take your precautions for keeping fleas and ticks away from your dog. You may want to treat your yard and use some type of medication for your dog. There are many types of medications, you may want to ask your vet. Not doing this can cause severe irritation on your dog's skin and several other health issues or diseases.

 

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